Microsoft Dynamics is one of the best products launched by Microsoft with the aim of streamlining business processes and enhancing customer relationships. The current version of Dynamics 365 is highly advanced, and the bundles of apps are AI-integrated, but if you consider the situation from two decades ago, the scenario is completely different. So, let’s see the evolution of Microsoft Dynamics and closely understand the differences between Dynamics CRM Online and Microsoft Dynamics 365.

Evolution of Microsoft Dynamics

Microsoft Dynamics was launched in 2005, and at that time, it was only compatible with mobile devices, and after two years, another version was launched, named Titan. The Titan version of Dynamics ruled the business world because of its great features.

Considering the success of the former version, Microsoft launched another version of Dynamics, which was supported by search engines. In 2015, the 8th version of Dynamics CRM was released, aiming to increase productivity in the workspace.

Finally, in 2016, Microsoft Dynamics 365 came into existence, which is a bundle of integrated business apps helpful for handling customer service, finance, marketing, sales, field service, and many more. It is an application that supports CSM and ERP functionalities, which any business needs.

In addition, it is a suite that contains several applications, including Dynamics GP, Dynamics AX, and Dynamics NAV.

Key Differences Between Dynamics CRM Online and Dynamics 365

Microsoft Dynamics 365 is a collection of more than 15 advanced applications suited for businesses, and each application is beautifully developed by considering the needs of a business.

For instance, in Dynamics 365 Sales, the added portions are the management of leads, quotes, invoices, and execution of campaigns. In Dynamics 365 for Marketing, you will get the essence of Adobe Marketing Cloud, and Dynamics 365 Field Service simplifies the operational part of such businesses whose primary work is in the production or construction-related field.

Benefits of Upgrading to Dynamics 365

Dynamics 365 is integrated with AI & machine learning and retains more than 15 applications that suit every business for every operation, such as sales, marketing, field service, and many more. In addition, this suite of applications is integrated with LinkedIn, which helps business owners reach the right audiences.

Dynamics 365 gives you a vision to analyse data, and this is possible through PowerBI. With Microsoft Dynamics 365, you can track the emails you send, and with this feature, you can see whether the recipient has opened your mail or not.

Moreover, this application is more mobile-friendly and supports multiple built-in mobile features, such as a camera, GPS, and many more. The best part of Dynamics 365 is the Update policy, which comes four times a year, i.e., Feb, April, July, and October, and helps users stay connected with innovative technology.

Core Applications within Dynamics 365

Dynamics 365 offers a wide range of applications to streamline the business’s operation. These applications not only increase productivity but also simplify the work. There are some popular Dynamics core applications that are high in demand and they are provided below.

1] Dynamics 365 Sales

Dynamics 365 sales is a powerful application that helps build healthier relationships with customers with the aim of converting them into potential leads. In addition, it also enables you to manage your day-to-day business operations, where sales are pivotal.

2] Dynamics 365 Customer Service

Dynamics 365 Customer Service enables you to stay connected with the customers who have opted for your service or purchased goods. It helps you to smoothen the customer support process by giving them instant support.

3] Dynamics 365 Field Service

If your business nature is construction, production, or others where warehousing, inventory, work order, or purchase order plays an important role, then Dynamics 365 field service is ideal for your business. It helps you to manage the business operation smoothly, including inventory management, invoicing, and others.

Leveraging the Power Platform

Microsoft Power Platform is a set of tools that enables the organisation to build customised applications that are favorable to customers. It comprises four core applications, which are Power BI, Power Automate, Power Apps, and Power Virtual Agent. Dynamics 365 is integrated with a power platform to enhance the CRM functionality.

Deployment Options: Cloud vs. On-Premise

Considering the comfort and needs of users, Microsoft offers Dynamics 365 in two ways, i.e., Cloud and On-premise. Cloud-based features will enable you to access Dynamics 365 on a localized server, and you will also get updates of the latest version free of cost. However, if you opt for On-premise Dynamics 365, then you won’t get all the applications that are available in the cloud. The core applications that you will miss are Microsoft Power Platform, Field Service, and many more.

Microsoft Dynamics Licensing and Pricing Overview

Dynamics 365 Sales Professional Plan for a user is $65/month, and the features cover Sales force automation, Microsoft 365 interoperation, and mobile apps. However, the business plan for a single license is $105/month, and the firm will get two more additional features than the professional plan, including a Custom app and Advanced sales force automation.

Over To You

In the coming days, organisations will see many new features in Dynamics 365, including Digital Assistant, Advanced Automation features, Integration of LinkedIn Lead Generation Form, interface customisation option, and many more.

If you are using Dynamics CRM online and want to leverage the excellent features of Dynamics 365, then you can migrate from the former to the latter easily. When you are close to the expiry date of Dynamics CRM online, then you can switch the platform and choose the Dynamics 365 plan based on your needs. However, if you need any assistance in any phase of transition, then you can consult Hamilton Group Ltd. The firm is one of the best IT support solution providers that will give you comprehensive solutions in no time.

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