New – How to log a ticket with Hamilton Group

Logging a ticket has never been easier with Hamilton Group.

You can use a few options, either call us on 01423 438953 or use the Client Portal.

The other options are to email servicedesk@hgmssp.co.uk or follow the guide to our Support Icon below:

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In Windows go to the bottom right area – If visible it will be a HS orange icon, if not visible use the ^ arrow.
Right Click the HS Icon and select either Request Support or Take Screenshot and Request Support

Look for the HS Icon in the Taskbar

The HS icon will either show near the clock or you may need to press the ^ arrow to reveal it.

You can either request support or attach a screenshot with the support request.

Complete company details and state whether the issue / request is just for you or the whole company.

Your ticket will be assigned a priority and a member of our team will be in touch asap.