Going through onboarding and need to know the minimum and approved software we recommend?
Live Remote Support for Windows and Mac Computers is available to check software.
If we are not available use our Chat or call 0330 043 0069 to reach out to a support member.
Minimum Standards:
Hardware and Software Requirements
In order for us to efficiently support you there has to be some minimum software requirements.
We do this to ensure you are kept secure and not wasting money, such as paying for time just waiting for tasks to finish. If You do not have all of these Minimum Standards in place before Your agreement start date, we will work with you on a plan to bring your Network up to our Minimum Standards.
We understand that this may take some time depending on timing and budgets, so we will do our best to support any items that do not currently meet Our Minimum Standards.
However, if an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item.
What if your systems fall short?
If for any reason your systems fail to meet our requirements then do not worry.
During our onboarding process, we will establish a project to get you up to scratch.
This could include Software or Hardware upgrades.
For instance, if your systems are running Windows 7 but the hardware is quite dated a new system would make sense.
Once onboarded we then will look to do quarterly business reviews to keep your business running smooth.
